Are you already getting tired of paying high monthly fees for your current Vodacom deals and want to cancel your Vodacom contract?
Chances are that you may want to end your Vodacom contract. Here is an exciting guide on how to cancel the Vodacom contract.
Vodacom offers one of the best contract plans to its customers, and it has set the tone for many of its competitors to follow.
It must not surprise you that Vodacom always leads in the contract deals business.
Many Vodacom customers are satisfied with their contract plans, Also, a lot of people have been contract customers on Vodacom for more than 15 years.
It shows you that the flexibility and satisfaction that exist with Vodacom contracts deals are immense.
Even though many feel comfortable with Vodacom contracts, including data deals, SIM-only deals, cell phone contracts, and many others, some may not be satisfied with their services.
However, some Vodacom contract customers may no longer be interested in their contract due to so many factors.
Such factors include the inability to settle their monthly fixed fees, and also, whether the customer may be about to leave the country, or they did not get what they wanted.
Due to such instances, Vodacom allows contract customers to terminate the contract at any time.
But how do you end your contract with Vodacom? Read the details below.
What Is Vodacom South Africa Contract Cancellation?
To cancel a contract with Vodacom is the procedure a contract customer must go through to terminate their deal with Vodacom before or after the initial period expires. Which is the first 12 or 24 months.
So, to terminate a Vodacom contract means you are signing out of your contract with Vodacom before or after your plan.
Once a customer has canceled their deal with Vodacom, they will discontinue all the services they offer, such a customer.
Will I Pay A Fee When I Cancel My Contract?
Yes, you shall be charged a fee that will be determined by Vodacom before your contract will be terminated.
Also, before you can cancel your Vodacom contract, both parties must agree on a fee the customer should pay before the contract is canceled.
How To Cancel Vodacom Contract?
To successfully cancel your Vodacom contract, follow these basic steps:
1. Find out the reasons why you want to terminate your contract
2. Ensure that contract cancellation will not incur losses to you.
3. Once you are ready to terminate your Vodacom contract, you must contact their contract and upgrade department on 082 1958.
4. Make a request to cancel your Vodacom contract.
5. You may be asked a few questions on why you have taken such a decision.
6. After you have requested to terminate your Vodacom deal, you shall be told the procedure you must go through to end your contract
7. Also, you will be told the amount you must pay as a fee to cancel your contract.
8. Now, pay the Vodacom contract cancellation fee and show them your proof of payment.
9. Once Vodacom has confirmed your payment, they will pass you through the right process to terminate your contract with the company.
That is how you can cancel your Vodacom contract.
This easy and simple Vodacom Guide Was Last Updated on March 1, 2023 by Voda Guide
Please you are encouraged to visit this Telcom guide “https://vodaguide.com/how-to-cancel-vodacom-contract/” regularly for updates and any possible changes that we may make to the article. In this month of March 2022, we are going to guide you step-by-step with lots of articles on Vodacom, Vodafone as well as other Telcos in South Africa. Read more below.
In the year 2022, and especially this month March, we bring you ultimate guides for every Vodacom South Africa product. Just stay tuned for more useful articles.
Here is the list of our latest Vodacom guides, check them below:
- Vodacom Airtime Advance, Borrow Airtime & Pay Later
- Vodacom Upgrade Online, Upgrade Your Vodacom Contract Online
- Vodacom Upgrade Number, Call To Upgrade Your Vodacom Contract
- How To Unsubscribe On Vodacom In South Africa
- Vodacom Upgrade Check, Find Out When You Will Be Due To Upgrade
- How To Cancel Subscription On Vodacom
- Vodacom Upgrade, Check Due Date, Fees, & Upgrade Contact
- Vodacom Cancellations, Call To Cancel Your Vodacom Contract Now
- Vodacom Contract Cancellation, Cancel Your Vodacom Contract In Minutes
- How Much Does It Cost To Cancel Vodacom Contract
Good day, I have read all the above but still do not know how to terminate my Vodacom data contract. Where do I do this?
This helps nothing. Contact number
07222####
Hey Hetty, please is so simple, contact Vodacom cancellation teams on this number: 082 1958.
Yup try phonong that number and after hanging on with music for 20 minutes each time after five attempts i have given up and taken to social media . Ridiculous and utterly disgusting service ,
I want to cancel my contract with Vodacom for my number 063 775#####
Hello Maria, please contact the Vodacom cancellation teams on this number: 082 1958 to cancel your contract. Thank you
Hello
How do I cancel a Vodacom contact if I’ve moved overseas .
Can I do it on like , is there a link please.
Such Rubbish, I been battling with Vodacom to cancel my contract for 2 yeears. I did it legally within the 10 day timeframe of the consumer protection act, but vodacom made a mistake on it and 20 plus phonecalls later I am still being charged.!!! their customer service has so full of empty promises. I suppose vodacom is better at sales than taking care of problems.
I have telephonically cancelled contracts 082 1945 servieral times spoken to numerous people.
Still no joyu
I have emailed customercare and nothing.
Vodacom does not care about people or helping them save money they only care about keeping the money coming in. All my contracts have run their 24 month term yet I cannot cancel them.
I have tried on line and phoning 082 1958 to cancel my contract and going through all the procedures they tell you to hold on ..you hold on forever then you get cut off, done this twice
Beverley, I am sorry to hear that, I would suggest you visit the nearest Vodacom office to facilitate the process to terminate your contract.
I have just found out Vodacom “upgraded” my contract in May 2001 without my consent. Im paying like I got a new handset but I didn’t. How can I deal with this kind of BS?
Good day..i have done all.the procedures. But the agents are not very helpfull as i need to terminate my contract. it is registered in my name….I pay the bill and my contract term is over..bt the agent insist on speaking to my wife? I don’t understand why it is so difficult to just assist me in terminating my contract…i have phoned in 2 times already.
Hello Julian, I think they may have a reason why they want to involve your wife. So respectfully advice, if it may not worry you, kindly follow all the procedures as instructed and terminate the contract as you wish.
I have tried to cancel my contract in WItbank those people don’t help at all, They must go for training how your system works. I’m trying for how long now to cancel my contract. Can somebody help me
What a bullshit system. It is not possible. to terminate a Vodacom contract. This is a case for the Ombud as Vodacom NEVER assists with this procedue. Corrupt and criminal in nature to do what is happening here.
Hi Zalman, did you manage to cancel your contact from abroad? I am sitting in a similar situation. Any help will be greatly appreciated. Thanks. Mary
Flippin hell. I cannot get hold of this useless company to cancel a contract. It does not matter what time of day you phone the cancellation number you just cannot speak with someone. It’s the same BS of high call volumes whether it’s exactly 8am or 5pm that you phone. All you get is the pre-recorded message. I’ve had enough. The phone was lost 2 months after purchase 3 years ago and I am still paying. It was just upgraded after 2 years without my consent.
Hello I tried to call vodacom canceling number but you don’t answer
What a terrible waste of time this article is. It has everything EXCEPT how to put in a cancellation request!
Tried calling 3 times, on the third attempt I held on for over 23 minutes while on hold, then disconnected suddenly, very frustrating, what email can I use to send the contract numbers I wish to cancel as they are no longer in use.
I have 4 contract with vodacom and I’ve been trying to cancel 1 contract, but the number is always experiencing high volume of calls and my contract is ending today please help. I can’t afford to pay for it
Seems like Im not the only one.
Been battling to cancel all my old contacts since August. Honestly we should sue Vodacom for this and run a campaign against them. Because this is utterly pathetic. My father even stopped the debit order in December now they quick to call for payment.
I have been phoning nonstop for 2 days to cancel a contract….. No no no no no response. This is so bad!!!
There must be a simpler way to cancel a contract. Vodacom please help!!!!!!
good day , My husband passed away on the 24th November 2021, and i would like to cancel his contract which only ends in November 2022.I would like to keep his cell number and use it as a “pay as you go” phone. I’ve been trying to contact you on no: 0821958 but have not had any luck.Please, I need some help as my husband’s bank account will be frozen at the end of this month and no money will be paid out of it.
Hello Mrs. Rosemary, sorry to hear that, and our deepest condolences to you and your family and everyone affected by your husband’s demise. Please you can mail the cancellations team on this email address cancellations@vodacom.co.za
I HAVE BEEN TRYING FOR THREE DAYS TO CANCEL MY CONTACT, WITHOUT SUCSESS, IM KEPT HOLDING FOR HOURS, WHY IS IT SO DIFFICULT .
My data contract expired on 30 September 2021. I did cancel on your cancel cancellation number. a month in advance, Which informed me it will let me know to this day. I then put a stop order on my account on 01 November 2021. Rectify immediately,this is costing me money doing stop orders ,
I have already sought legal advice. I need my money back. sim number 0636821###.
I am living in the UK and cannot afford to make the call to South Africa and hold on for 45 minutes at a time. Surely there must be another way to give notice. I am out of my contract period, so there should be no fees, this should be simple
I have been trying for two weeks to cancel my cellphone contract after 24 months with no avail. The consultants just place me on on hold for 30 mins at a time and then cut the call. They constantly give me the runaround and and I am getting nowhere with this cancellation. I am currently unemployed and cannot afford the data plan I’ve been placed on. Would it be possible to report them or take legal action against them? It seems as if this is deliberately done to all customers to frustrate them so that they don’t end up canceling their contracts.
I am residing in united Kingdom. My 2 contracts are past the 24mnth time frame & now on month to month, I thereforewish to cancel, howeverkeep the one number as a Pay as you ho.. Please advise accordingly.
I tried to cancel a 24 month contract today it was a cell phone we took out for many years for my mom in law . She is in her 80tees. The cancellation consultant tried to convince me to hold on to it and she will reduce the monthly payments . After I insisted that my mom in law no longer is interested in wanting a phone . While I was told to hold on for a few mins she called my mom in law to ask to speak to my father in law who has passed away more than 20 yrs . My mom in law lives in a different province and was unaware of what was happening. How low can you go .
I HAVE BEEN PHONING AND TRYING TO CANCEL MY VODA CONTRACT THAT ALREADY EXPIRED ON OCT 2021 ON 0821958 ALREADY SEVERAL TIMES THE LAST MONTHS AND EVERY TIME THEY TELL ME IT IS CANCELLED NOW AND I WILL RECEIVE A MAIL TO CONFIRM BUT NOTHIN HAPPEN…..IF I CAN GET SO FAR TO SOMEONE HELPING ME…..AND THEN AGAIN THE NEXT MONTH IT IS DEDUCTED…..AND IF I WANT TO GO AND DISPUTE MY DEBITORDER THEY WILL MAKE ME SHOW OVERDUE AND BAD NAME….AND IN STORE THEY
SAY THEY CANT HELP ME THERE……I WILL DEF DISPUTE MY DEBIT AND THEN IT MUST REFLECT BAD ON MY NAME I WILL TAKE ACTION…..THEIR SERVICE IS REALLY POOR……
I have been trying to cancel my Vodacom contract and it has not been easy. Everyone tells me a different story. I will never recommend Vodacom to anyone.
I received a call from a call centre and agreed to a two year contract for 30 gigs of data only. I decided to cancel the contract within the 14 day cooling off period. On day 9 I visited the local Vodacom shop and was advised it had to be done through the phone in cancellation service. 3 hours, 4 customer reps on the phone later: still unable to cancel or even get confirmation from them that they have received my instruction. Each has different opinions, from pay R6k penalty to l will elevate to my manager who will get back to you in 72 hours…
I think its is really disgusting the lengths Vodacom will go to to try and force customers to continue their contracts. I phoned the helpline to enquire about possible new contracts as my contract is due to expire. After being provided with options, I informed the consultant that I will get back to them if I decide to take a new contract but I want to explore other options first. I specifically said NOT to change my contract before I have made a decision as I am strongly considering switching to MTN since I do not have Vodacom coverage at my new home. When I called back 2 weeks later after deciding to cancel my contract, I was told my contract had been upgraded after my previous call. I was extremely upset about this and asked for a manager to phone me back to explain why this has happened. I also insisted that my contract be cancelled on the date of expiration. I was told I will receive notification of my cancellation within 1-3 days and that someone will phone me back regarding my complaint. When I did not receive notification of termination, I phoned again 1 week later and was told that the system reflects that nothing was done to initiate the cancellation of my contract, but it will be done now. I insisted on speaking to the consultant’s line manager as no one had phoned me back to address my previous complaint, but was told that there was no-one to talk to and that lodging a complaint is a “process”. I have now received email notification that my contract will be cancelled on the expiry date but considering the lies that I have been told thus far, I will believe it when I see it. I cannot believe that the regulatory authorities allow this kind of illegal activities that appears to be this common to continue.
Hi, I have tried my level best to cancel old contracts, without any success. I have sent emails, phone 0821958 may times and visited the Vodacom shop, without any success. I have lost my job so Vodacom, please take note of the following formal notification: I will stop my debit order immediately
I have a few numbers(4) that I want to cancel ,because the contracts are finished. I have called the cancellation number 9 times and hold the line between 6 and 15 minutes. I get no help or response. I am now going to move from one bank to another, so that there is no money available to deduct, then Vodacom can call me instead. I have had enough.
I tried that, they say you need to call, which is impossible from overseas. I was on the phone for over an hour with no success
Been calling vodacom more than 5 times to cancel since July month with no success. Everytime a different agent who cant find any requests been logged for cancellation and everytime a different story. Im going the stop order route now. Vodacom is patethic, poor service with agents with no skills whatsoever. Wont recommend anyone to them. No wonder most of their customers are searching for alternative network service. Useless
useless to try to cancel a contract 0821958 is ringing for 20 minutes, useless operators don’t even attempt to answer your call.
Hirst I tried an email:
Hi,
Firstly let me clarify, I am NOT in a position to call or accept calls.
My hearing is currently impaired due to sickness.
I have two numbers on contract:
08n nnn nnnn – mine
07n nnn nnnn – daughter
My daughters phone was upgraded recently, and mine ‘expires end of feb.
I cannot find anywhere on the app or online to cancel or close my phone, and make her
phone the account ‘owner’?
I need assistance please.
In this century I would have expected it to be possible to complete every action online…
not this archaic ‘speak to someone, and at the very least an option for the hard of hearing!!!!
I repeat let me clarify, I am NOT in a position to call or accept calls.
My hearing is currently impaired due to sickness.
With several follow-up emails and zero response,
So I tried the call centre route and then this follow up email:
Well,
Thanks for nothing. Worse actually.
I tried sitting on the line going through endless menus and waiting and waiting.
Now my ears ache, and a headache coming on.
Which is why I tried email.
Clearly it doesn’t work.
Especially when it’s for a cancellation.
So I’ll have to go in to a store I suppose.
Class A customer service I don’t think…
Then I went to the store:
Went to the store.
They rang the line, got straight through!!! That’s telling isn’t it??
I was told I must provide a Doctor’s note to verify I have hearing challenges!!!!
Then the store can assist the process.
What??
My contract has run it’s term, I wish to cancel.
This is my legal right.
You have NO right to make such a demand, just process my request.
WTH??
Worst cell company service I have ever experienced!
D I S G U S T I N G ! ! !
Doesn’t help. I have been trying to cancel my contract for months. Today I spoke to a consultant, I asked for reference number through email and sms. Nothing came through. Is there an ombudsman for contracts?
My contracts have ended now I do not want to upgrade. Will pay as you go. Want to keep cell numbers. What do I do
I have the same problem. I have called several times and they promise me that I will just have to wait for the confirmation email, but it never comes. I have called several times in the past two days and I have also sent emails, but I have not been able to cancel my contract.
Can someone with authority please call me so that I can cancel my contract and get rid of Vodacom forever? I just want to cancel!